Terms of Use

All orders placed with CRUSH Minerals via (phone, fax, mail, internet & e-mail) constitute the acknowledgement and acceptance of all conditions listed on www.crushminerals.com and all conditions listed below. All products shall remain the property of CRUSH Minerals until paid for in full. All orders shipped to a Connecticut address must pay CT Sales Tax of 6%. If the CT Sales Tax is not calculated at the time of checkout then the customer will be notified of the new amount  when the order has been processed.

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. In the event that an incorrect price is listed on the CRUSH Minerals web store due to a typographical or other error, we reserve the right to refuse or cancel that order. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed.

We accept VISA, Mastercard, Discover and AMEX. All credit card orders can only be shipped to a verified Billing Address. Credit Card orders will not be shipped until all information are verified and matched. Money Orders and Gift Certificates are also accepted but the order will not be shipped until payment has been received in full.

Return for exchange or refund will be allowed only within 15 calendar days from the date of receipt of merchandise with no exception. All returns are subject to a 25% re-stocking fee plus any and all shipping charges. Original shipping and handling charges are not refundable. All authorized return merchandise must be new, unused and in its original saleable packaging. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

A Returned Merchandise Authorization must be obtained before any returns can be made. We will not accept any returns without an RMA. Please write the RMA number clearly on the outside of the returning package. All returns must be received by CRUSH Minerals within 10 calendar days after the RMA number has been issued. The RMA does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number.

We recommend that you repack the item(s) carefully since it your responsibility to make sure item arrives in saleable condition. We cannot give credit or a refund on a returned package that was damaged due to insufficient packing. All returned items needs to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment.

Shortage/Damaged Shipment

All orders are packed carefully and correctly. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. CRUSH Minerals will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 24 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.

All special orders must be paid in full at the time of order. Orders are processed in timely manner but we cannot be held responsible for delays beyond our control. No cancellations, refunds, or exchanges on special order items or custom order items.

Any refused shipments sent back to CRUSH Minerals does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with UPS (or applicable carrier) for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 25% restocking fee on all shipped products.

WARRANTY: No warranty whatsoever will be given if the defect was caused by customers' abuse, negligence, mishandling, or improper use. All merchandise sold by CRUSH Minerals is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims.

By submitting the order, customers hereby acknowledge and agree to be abided the above "Terms and Conditions" of CRUSH Minerals. It is the customer's responsibility to retain all invoices for their record and refund claims.